faqs.

Refunds

We do not offer refunds for change of mind once an order has been fulfilled.

If there is an issue with your order or our product, please contact us immediately. We will work with you to resolve the issue as quickly as possible. 

Please email the following information to: info@theskinprep.com

  • A description of the issue (photos encouraged)
  • Where you purchased the product (online or via a stockist)
  • Your contact details 
We are very proud of our products, so please let us know if you are not satisfied.

 

Shipping

All orders are shipped from Bendigo, VIC (3550). Local orders may be personally delivered. Once the order has been fulfilled, a tracking number will be issued via email. 

Free standard shipping within Australia (2-5 working days). Express post ($10) is also an option.

Australia Post are currently experiencing delays due to COVID-19, so please allow up to 2 weeks for your parcel to arrive.

You can calculate the shipping time from postcode 3550 to your postcode here.

How do I track my delivery?

Click here to track delivery of your order using the provided tracking number (emailed to you) -> https://auspost.com.au/parcels-mail/track.html#/track